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Return & Refund Policy
Last Updated: August 9, 2026
We want you to be satisfied with your purchase. This Return & Refund Policy explains when products may be returned, how to request a return, and how eligible refunds are processed.
1. Return Eligibility
We accept eligible returns for products that meet the requirements outlined in this policy.
To be eligible for a return, products should generally be:
- Unused and unworn.
- In their original condition.
- Free from damage, stains, odors, or alterations.
- Returned with original tags and packaging where applicable.
- Accompanied by the original order information.
- Returned within the applicable return period.
Products that do not meet these conditions may not qualify for a return.
2. Return Period
Customers must contact us within [INSERT RETURN WINDOW] days of receiving their order to request a return.
The return period begins from the date the order is recorded as delivered by the shipping carrier.
Do not publish the policy until you replace [INSERT RETURN WINDOW] with your actual return period.
3. How to Request a Return
Before sending a product back, contact us with:
- Order number
- Customer name
- Email address used for the order
- Product name
- Reason for the return
- Photographs, when applicable
We will review the request and provide return instructions if the product qualifies.
Please do not send products back without receiving return instructions from us.
4. Product Condition
Returned products must remain in an acceptable condition.
For motorbike wear, this means the product should not have been:
- Worn for riding.
- Washed or dry-cleaned.
- Modified or altered.
- Damaged after delivery.
- Exposed to excessive dirt, smoke, chemicals, or other substances.
- Missing original tags or packaging where applicable.
For hygiene and safety reasons, certain products may have additional return requirements.
5. Wrong, Damaged, or Defective Products
If you receive a product that is:
- Damaged during delivery
- Defective
- Incorrect
- Missing from your order
contact us as soon as possible after delivery.
Please provide:
- Order number
- Clear photographs of the product
- Photographs of the packaging, if damaged
- Description of the issue
We will review the situation and determine the appropriate solution.
6. Returns Due to Incorrect Size
If you select the wrong size, the return or exchange may be subject to our standard return requirements.
Customers should carefully review the available size guide before placing an order.
If a size exchange is available, it may depend on:
- Product availability
- Product condition
- Return eligibility
- Shipping costs
- Applicable return timeframe
7. Return Shipping Costs
Unless the return is due to an error on our part or a confirmed defective/damaged product, return shipping costs may be the responsibility of the customer.
Where a return is approved because we sent an incorrect or defective product, we will provide further instructions regarding the return shipping process.
8. Exchanges
Where available, eligible products may be exchanged for another size or product.
Exchanges are subject to:
- Product availability
- Return eligibility
- Product condition
- Applicable return period
- Shipping requirements
If the requested replacement is unavailable, we may offer another appropriate resolution.
9. Refunds
Once an approved return has been received and inspected, we will determine whether it qualifies for a refund.
If approved, the refund will generally be issued to the original payment method.
Refund processing times may vary depending on:
- Payment provider
- Bank
- Card issuer
- Payment method
- Processing requirements
10. Refund Amount
For an eligible return, the refund may include the amount paid for the returned product.
Original shipping charges may be non-refundable unless required by applicable law or the return is the result of an error on our part.
Any customs duties, import taxes, brokerage fees, or other destination-specific charges may also be subject to separate rules and may not be refundable by us.
11. Partial Refunds
A partial refund may apply if a returned product:
- Shows signs of use.
- Is damaged after delivery.
- Is missing parts or accessories.
- Is missing original packaging or tags where required.
- Has been altered or modified.
Any deduction will depend on the condition of the returned product and applicable law.
12. Non-Returnable Products
Certain products may not be eligible for return where permitted by applicable law, including products that:
- Have been customized or personalized.
- Have been altered at the customer's request.
- Cannot be resold due to hygiene or safety considerations.
- Are clearly identified as final-sale products.
Any product-specific return restrictions will be communicated where applicable.
13. Refused or Unclaimed Packages
If an order is refused, abandoned, or returned because the customer provided an incorrect address or failed to accept delivery, additional costs may apply.
Any refund will be reviewed after the returned package is received and may be reduced by applicable shipping or handling costs, where permitted by law.
14. International Returns
For international returns, customers may be responsible for return shipping, customs procedures, duties, taxes, and other costs unless the return is due to an error on our part or applicable law requires otherwise.
Customers should follow the return instructions provided to help avoid unnecessary customs delays.
15. Refund Processing Time
After an approved return is received and inspected, eligible refunds will be processed within [INSERT REFUND PROCESSING TIME] business days.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
16. Changes to This Return & Refund Policy
We may update this Return & Refund Policy from time to time to reflect changes to our products, services, business practices, or applicable legal requirements.
The latest version will always be published on this page with the updated date.
